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Booking Conditions

How to Book with Morocco Trip Excursions

Booking Process

Bookings can be made via our website at moroccotripexcursions.com, by WhatsApp: +212616944835, or by contacting us via email at [email protected]

Deposit & Balance Payments

In order to secure the booking with Morocco Trip Excursions Agency, you’ll be required to pay a deposit at the time of booking. We accept deposit payment by PayPal, Western Union. For other payment methods, please contact us. The Balance payment can be made in Cash upon arrival, avoiding many fees and hold security risks.

Balance payment over PayPal: Full payment over PayPal is acceptable, however a 5% fee will be applied to cover the extra transaction charges.

Currency: Balance payment is acceptable in US dollars (US$), Australian Dollars (AU$), Euros (€), Pounds Sterling (£) and (£) and Canadian dollars (CA$).

Terms of Cancellations & Refunds

Cancellation more than 4 weeks before the tour departure: non-refundable deposit but, we shall hold any deposit towards a trip with Morocco Trip Excursions at any later date you select. In the event of a ‘no show’ you will be charged 100% of the tour cost.

Cancellation by Us: We will only cancel tours due to unavoidable and extraordinary circumstances which are outwith our control or which might jeopardise your safety. If we cancel your tour then we will notify you as soon as possible, and we will always refund you, in full, for all sums paid by you.

Cancellation by You: If you wish to cancel your booking after our booking confirmation has been issued, you should inform us in writing as soon as possible – the effective date of cancellation will be the date upon which we receive such written notification. In the event of cancellation by you, cancellation charges may be payable, as set out above.

Special Request

Please inform us at the time of booking. Whilst we’ll try to accommodate your reasonable special requests, we cannot guarantee that they will be fulfilled and failure to meet any special request will not be a breach of contract on our part. Where appropriate, we’ll pass any special requests on to your accommodation provider(s), but we cannot be held responsible for their failure or inability to meet your request. Please also be aware that some accommodation providers may make an additional charge (payable locally) depending on the nature of your request. We regret that we cannot accept bookings which are conditional on any special request being met.

Complaints

We actively welcome your feedback, both in respect of our own services and those provided by other suppliers (such as accommodation providers). In the event that you have any complaint during the course of your tour, then please bring this to the attention of your driver or tour guide as soon as possible, and we will endeavour to resolve the matter to your satisfaction.